This cancellation policy is important to me due to the limited spaces I have available. The time I book for your session is reserved specially for you. When you cancel your appointment, it is unlikely I will be able to schedule another client into that space on short notice. This means a lost session that could have been used by another client.
48 hours’ notice is required to cancel your booking.
If you cancel with less than 48 hours’ notice, you will be billed for 50% of your session.
If you cancel with less than 24 hours’ notice you will be billed for 100% of your session.
If I cancel your appointment with less than 48 hours’ notice, your next appointment will be less 50% of the cost. If I cancel your appointment with less than 24 hours’ notice, your next appointment will be free.
If you do not show up for a scheduled appointment (without cancelling) you will be billed for the cost of that scheduled session. If there is no communication provided for a missed session it will be assumed that any remaining bookings will be cancelled.
There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, or natural disaster.
I understand that life circumstances may arise which make attending counselling on an ongoing basis difficult or even impossible. For clients who need to cancel frequently and/or consecutive appointments, I reserve the right to re-evaluate whether this requires that we postpone or end therapy.
48 hours’ notice is required to cancel your session with no charge.